Is an embodied figure designed by numbers of layers that gives you the look and feel of a 3D product that you can use as a home accessory or at your office. You provide us with the description of the full theme, situation, characters and tools to help us create your desired design.
Material used: mix of wood ( thickness 5 mm) and acrylic weight :The weight of the product is very light and easy to carry, however, it’s difficult to specify the exact product weight as it differs depending on the design, size, the weight of the edges that will be cut out.
What’s the process of the order?
We get your order via the website, and you should get an automated confirmation (please check your junk mail if you don’t have it). If we have any questions, we’ll get in touch over the next few days to check the details. It usually takes 1-2 days for an order to go from ‘processing’ (which means we’re designing it) to ‘assembly’, (which, I’m sure will not surprise you means we’re assembling it!). It may stay at this point for 1-3 days; don’t worry, you will always have one of our team communicating with you and sending you the soft copy of the product until you are fully satisfied with the design then we will proceed with the assembly. The next stage is our dispatch queue: orders tend to only be here a couple of hours, though sometimes a part is still missing from your order, so don’t worry if it’s stuck here for a while, whilst we get everything ready. Once the order is ready, It generally takes us 10 working days to process your order and create your product (depending on the time of year and how busy we are). If you order a fully customized product, it usually takes a little longer because of the design time involved.
What’s your return policy?
We’re sorry, but we don’t accept returns unless an item is faulty or incorrect. This is because each item is custom printed to order. If there’s a mistake we’ll do our best to correct it quickly and offer you a replacement. If you’d rather have a refund, do let us know. Please get in touch within 2 weeks of getting your order. If you’ve ordered one of our ready product we may be able to accept a return under the distance selling act. Get in touch and talk to us about it, but some of these items are also printed to order.